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FAQs — Grayson New York
Simple: free. Every order within the United States ships on us. No surprises, no hidden fees — just your order on its way.
You'll get a tracking number by email as soon as your order ships. Follow it in real time on our Track Your Order page.
You have 30 days from delivery to return an item — no drama. Items need to be in original condition. Return shipping is on you, unless we made a mistake or the item arrived damaged. In that case, we've got it covered. Once we receive and inspect your return, allow up to 10 business days for your refund. Full details in our Return & Refund Policy.
Email us at info@grayson-newyork.com and we'll send you your return authorization and next steps. Quick and straightforward.
We keep checkout simple and secure:
- Cards: Visa, Mastercard, American Express, Maestro
- Digital wallets: Apple Pay, Google Pay, Shop Pay
We're a real team and we actually read our emails.
Contact us — we aim to reply within 24 hours, often sooner.
Email: info@grayson-newyork.com